Privacy Policy

Last updated: October 2026

This policy explains what personal information Reliva collects when you visit this website or place an order, how we use it and your rights. By using the site you agree to this policy.

Information we collect

Order information: your name, email address, shipping and billing address, phone number (if you give one) and the items you order.
Payment information: payments are handled by our payment providers. We do not receive or store your full card number.
Device and usage information: IP address, browser, pages viewed, and cookies or similar technologies that help the site work, measure traffic and show relevant ads.
Messages: anything you send us through the contact form or by email.

How we use it

To process and deliver your order, send order updates and provide support.
To prevent fraud and keep the site secure.
To improve the site and measure the performance of our advertising, where you have agreed to cookies.
To send marketing emails, only if you ask for them. You can unsubscribe at any time.

Who we share it with

We share information only with service providers that help us run the store: our e-commerce platform (Shopify), payment processors, shipping and fulfilment partners, and analytics and advertising providers (such as Meta). They may use it only to provide their services to us.

Cookies and advertising

We use cookies and similar technologies, including advertising pixels, when you accept them in the cookie banner. You can change your choice at any time through your browser settings and the banner.

How long we keep it

We keep order records for as long as needed for legal, tax and accounting purposes, and other information only as long as it is useful for the purposes above.

Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict some uses of it, and to opt out of the sale or sharing of personal information for advertising. To use these rights, send us a message through our contact form. We reply within 1 business day.

Children

Our site is not directed at children under 13 and we do not knowingly collect their information.

Changes

We may update this policy. The version on this page applies from the date shown above.

Contact

Use our contact form.